Some customers like reserving hotel and flight by themselves.,just choose travel agency's tour guide and driver service.in this way,you don't need to pay in advance.when you arrived china,After the whole service..then pay us cash.

Alteration & Cancellation

Alteration before payment is free of charge. In the process of travel, any extra payment caused by clients' changes will be added. Any unused portion is neither refundable nor exchangeable.Written notice of cancellation must be received by us either by email or fax.Oral cancellation by phone will not be accepted. In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge.

To ensure the smooth operation of the tour, we highly recommends that participants be in good health. We recommend you to consult your physical regarding the wellness and ability to travel long distances. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.

Some of the regions we visit are at high altitude which may affect you on your holiday. We have taken this into consideration when planning our tour to make sure that you ascend slowly to help acclimatize. Ares of high altitude include Lhasa at 3650metres, Jade Dragon Snow Mountain in Yunnan at 4247 metres, Shangri-La in Yunnan at 3100 metres and so on.

Group Size

private tour which means you (and your party) decide which day to go and enjoy private vehicle and guide service during the whole trip. It is the guarantee of flexibility, comfort and your peace of mind.

For solo travelers and business clients, we also recommend bus tour, which means participant will share bus and guide service with other clients. Our coach and guide will go from hotel to hotel to pick up guests who signed up the tour for the day. Only English-speaking guide provided for bus tour, and our guide will take you to all the scenic spots as what listed in the itinerary. It is very convenient and economic.

Complaints

For any complaint, please notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your complaint can not be resolved locally, please kindly send us an email or call us. To be valid, all complaints with details must be submitted within 30 days since the end of the tour.

Shopping

To meet your shopping needs, certain shopping stops might be arranged during the tour by local handling agency. Although we will be happy to assist you with any shopping requirements, we do not take any responsibility for any items purchased at shops on the tour. Any after sales correspondence must be between the customer and the shops.

Responsibility

we acts only in the capacity of an agent for contracted travel-related services. All travel arrangements included in trips are made on participants or agents' behalf upon the express condition that neither we nor our agents shall be liable or responsible in the absence of its/their negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, inducing without limitation, any act of negligence or breach of contract of any third party such as airline, train, coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for trips. Participants and agents understand that westchinago neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold westchinago responsible for their acts, omissions or commissions. Without their limiting the foregoing, we are not responsible for any losses or expanse due to the delay of changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant or agents.

we reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. Any additional payment incurred shall be charged to the traveler and the overcharge shall be refunded. Liability for such cancellation is limited to full refund of money received by us. No unused refund shall be given back in part or in full due to traveler's unwillingness to go. All tour fares are based on the present value of foreign currencies in relation to the U.S.dollar in effect on 1 March 2008, and in current tariffs on the same date and are subject to change. However, we will not adjust the price once it has been confirmed and deposit has been received.

we shall not be liable for any dangers and risks inherent in travel, which may result in traveler's injuries, damages or losses. Places in remote areas may without easy access to medical facilities or rapid assistance. Traveler is hereby warned of such kind of dangers and risks, and the possibility traveler may not travel as scheduled due to personal emergency. Baggage is carried at owner risk and baggage insurance is recommended.

we also reserves the right to decline to accept, or retain any person as tour participant, should such person's health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant. Participant should strictly abide by the laws and regulations promulgated by the governments of China . we shall not be responsible for the penalty in part or in full due to the infringement.

at last,we do not take any responsibility for any items purchased at shops during the tours. Any after service must be between consumer and shops.